Support

We answer within one business day

Email support@riflesense.com. Include your iPhone model and iOS version, and a screenshot if something looks wrong. For a capture that misread a screen, attach the photo you took: it is the fastest way for us to fix the reader for everyone.

Capture

Which screens can it read? Garmin Xero C1, LabRadar, MagnetoSpeed, and Athlon RangeCraft chronograph displays, and Kestrel 5700 series screens. Fill the screen in the frame, keep it square to the camera, and avoid glare. Anything it cannot read can be typed in, and imported screenshots work as well as live photos.

Where is the AI assist? On iPhone 15 Pro and newer running iOS 26 with Apple Intelligence turned on, an on-device model helps when the built-in readers are unsure. On other devices the app uses on-device text recognition and its own parsers. Nothing leaves your phone for either path.

Purchases

Restore a purchase. Settings (the gear) → RifleSense Pro → Restore Purchases. Pro is tied to your Apple Account, so it follows you to a new phone.

Cancel or change Cloud + Community. iOS Settings → your name → Subscriptions → RifleSense. Apple handles billing, refunds, and cancellation; we cannot see your payment details. Refund requests go through reportaproblem.apple.com.

Founding members. Your lifetime Pro arrives as an App Store promo code. Redeem it in the App Store app: tap your picture, then Redeem Gift Card or Code. If your code has expired or never arrived, email us.

iCloud sync

Your logbook is stored on your phone and mirrored to your own iCloud. A second iPhone signed into the same Apple Account shows the same rifles and sessions within about a minute of being online. If you see a crossed-out cloud icon on the Rifles screen, iCloud is signed out or restricted on that device; the app keeps working locally and catches up when iCloud is back.

Your data

Your shooting data and target photos are contributed to the RifleSense contributory database with your identity, device, and rifle serial number removed. To exercise your privacy rights, including deletion, email support@riflesense.com from the address you want us to reply to. Details are in the Privacy Policy and the Terms of Service.

Something looks wrong in the math

Tell us. Group size, velocity statistics, and confidence intervals are the parts we treat as reputation-critical, and a report with the numbers you expected gets first priority.